ELAA INTERNATIONAl
AUTOMATIVE AND ROADSIDE ASSISTANCE
At the core of our services lies our Assistance Center (AC), the central pillar of our organization, operating 24 hours a day, 7 days a week to ensure seamless coordination and support. It relies on a multilingual team of experts, passionate and highly qualified, capable of effectively managing even the most complex cases.
From assistance officers to supervisors and managers, all our collaborators benefit from rigorous training, enabling them to offer exemplary responsiveness and service quality. During peak periods, especially in high season, we reinforce our teams with carefully selected seasonal staff to maintain optimal coverage.
We have developed a multidisciplinary network of providers operational 24/7, selected based on strict criteria to ensure compliance with quality, safety, and environmental standards. This network in Tunisia includes:
- Towing companies
- Roadside assistance providers
- Car rental companies
- Car dealerships
- Repair garages
- Freight forwarders
- Automotive experts
- Taxi transport companies
- Partner travel agencies for ticket issuance and hotel reservations 24/7
At ELAA INTERNATIONAL, every step and every automotive and technical assistance service is meticulously orchestrated to ensure a smooth, secure, and high-quality experience. We respond to the needs of our clients and their beneficiaries through a wide range of technical and administrative services, including but not limited to:
Coverage of costs related to services such as towing, roadside assistance, taxi transport, car rental, etc.
Recommendation of the best garages and specialized workshops.
Precise diagnosis, time estimates, and detailed quotes.
Complete organization and coverage of the operation, with real-time follow-up.
Proactive management to ensure compliance with deadlines and quality standards.
Preliminary and post-repair expertise.
Flexible solutions adapted to clients’ specific needs.
By ferry, cargo, or with a replacement driver.
Handling of damaged or broken-down vehicles.
Provision of replacement drivers.
Maritime and air ticketing.
Management of formalities and execution in full compliance.
Rapid and efficient administrative assistance.
In-depth analysis to detect and prevent fraud related to automotive and technical services.
Quick solutions to minimize vehicle downtime.
throughout Tunisia.
Simplified arrival or departure with the support of qualified and dedicated agents.
Establishment of an emergency fund system.
From providing advice and personalized support to the appointment and provision of a lawyer in case of disputes or legal proceedings related to accidents or repairs.
Management of necessary formalities and procedures.
Tailor-made services to meet the specific needs of clients and beneficiaries.
