Terms and conditions:
Last Updated: November 21, 2024
By accessing our services, you agree to these Terms of Use (the “Terms”). Please read them carefully before using our services.
I. Presentation of Our Services
ELAA INTERNATIONAL S.A.R.L, a company based in Tunisia, stands out for its recognized expertise in providing both local and international medical and assistance services.
Our services cover a wide range of needs, including:
– Medical transportation
– Air evacuations
– Assistance in the fields of medical, travel, automotive, and home services
– Specialized medical coverage solutions for sites and events
Additionally, we offer training and consulting services aimed at developing professional skills and optimizing our clients’ operational strategies.
Access and Use of Services
These General Terms of Use govern access to and use of the tools and platforms we provide, namely:
– Our website: www.elaa-international.com, which centralizes our services and information
– Our digital platforms: Mobile applications and integrated online services designed to provide quick access to our services and allow real-time monitoring of requests
Access Conditions
The use of our services is strictly reserved for:
– Adults (18 years or older)
– Minors with explicit and written authorization from their legal guardian
With ELAA INTERNATIONAL, you benefit from a reliable partner combining innovation, expertise, and commitment to meet your needs with excellence.
II. Acceptance of Terms
By accessing our services, you acknowledge that you have read, understood, and accepted these Terms and Conditions in their entirety. These Terms constitute a legally binding agreement between you, the user, and ELAA INTERNATIONAL. If you do not agree to all the terms and provisions stated in these Terms, you are strictly prohibited from accessing or using our services.
Modifications of the Terms
We reserve the right, at our sole discretion, to modify, update, or revise these Terms at any time to reflect changes in our services, practices, or regulatory requirements. Any modification will be indicated by an update to the “last updated” date at the top of the document. We encourage you to regularly review the Terms to stay informed of any updates.
Your continued use of our services after the publication of modifications constitutes acceptance of the revised Terms. If you do not agree to the new provisions, you must immediately stop using our services.
User Responsibility
By accepting these Terms, you also acknowledge that it is your responsibility to:
– Periodically check for updates to these Terms.
– Use our services in accordance with applicable laws and regulations, as well as the terms defined in these Terms.
III. Intellectual Property
All content available on our services, including but not limited to, texts, graphics, logos, images, videos, software, icons, designs, databases, as well as trademarks, whether registered or unregistered, are the exclusive property of ELAA INTERNATIONAL, its subsidiaries, or its partners. These elements are protected by national and international intellectual property laws, including copyrights, trademark rights, and other related rights.
Usage Restrictions
It is strictly prohibited, without prior written authorization from ELAA INTERNATIONAL, to:
– Copy, reproduce, modify, transmit, display, distribute, publish, or create derivative works from this content.
– Use any content or trademark for commercial or public purposes unless explicitly granted.
– Download or extract, by manual or automated means, any content or data from our services for the purpose of compiling, redistributing, or exploiting it without authorization.
Any violation of these provisions may result in legal action, including claims for damages, in accordance with applicable laws.
Usage License
A limited, non-exclusive, non-transferable, and revocable license is granted to you to access and use the services provided by ELAA INTERNATIONAL, solely for personal or internal purposes, and in compliance with these Terms and Conditions.
This license excludes any other use of the services, including:
– Commercial or promotional use without prior consent.
– Exploiting trademarks, designs, or protected content for activities not in accordance with our Terms.
Conditions for Explicit Authorization
If you wish to use our content, trademarks, or other protected elements in a way not covered by this limited license, you must submit a written request to ELAA INTERNATIONAL at contact@elaa-international.com.tn. Any authorization granted must be used exclusively within the defined scope.
By accessing our services, you agree to comply with these restrictions and acknowledge that any unauthorized use will constitute a serious infringement of our intellectual property rights. ELAA INTERNATIONAL reserves the right to revoke this license at any time in the event of non-compliance with these Terms.
IV. Use of Services
- User Commitments:
When using the services provided by ELAA INTERNATIONAL, you agree to:
– Provide accurate information: All data you provide when using the services must be truthful, up-to-date, and complete.
– Use the services legally: Your interactions with our services must comply with all applicable laws, regulations, and standards in your jurisdiction.
– Act with integrity: You must not use our services to engage in fraudulent, harmful, or unlawful activities.
– Comply with our terms: You must use the services in accordance with these Terms and Conditions and not interfere with or compromise their functionality or security.
Failure to comply with these commitments may result in restrictions or suspension of your access to our services.
- Strictly Prohibited Actions:
The use of our services is conditional upon compliance with these restrictions. The following behaviors and activities are strictly prohibited:
a. Security and Access to Systems
– Attempting to gain unauthorized access to our systems, databases, networks, or other computer infrastructures.
– Hacking, modifying, or circumventing security measures in place to protect our services.
– Using automated tools or software (bots, scripts, crawlers, scrapers) to extract or collect data from our services without explicit consent.
b. Fraudulent or Harmful Use
– Exploiting our services to distribute or transmit fraudulent, harmful, or illegal content (e.g., phishing, scams, spam).
– Posting or sharing defamatory, offensive, obscene, violent, discriminatory, or hate-inciting content.
– Promoting illegal activities or products via our platforms.
c. Intellectual Property Violations
– Copying, reproducing, distributing, or modifying any content, logo, image, or other protected elements belonging to ELAA INTERNATIONAL without written authorization. (See more details above).
– Posting or transmitting copyrighted content or any other intellectual property without obtaining the necessary rights.
d. Disrupting the Service Functioning
– Interfering with the normal operation of the services, such as overloading systems or launching denial-of-service (DDoS) attacks.
– Using our platforms to conduct vulnerability tests or attempts without our authorization.
e. Respect for Other Users
– Harassing, intimidating, or threatening other users or our employees.
– Impersonating another user or creating a fake profile.
f. Confidentiality and Data Collection
– Collecting or extracting personal data from other users without their consent or in violation of applicable laws.
– Implementing unauthorized tracking or surveillance devices on our platforms.
g. Violation of Laws and Regulations
– Using our services for activities that contravene local, national, or international laws, including regulations regarding data protection and privacy.
– Participating in activities aimed at circumventing sanctions or legal restrictions.
Sanctions for Non-Compliance with Prohibitions
Any violation of these prohibitions may result in:
– Immediate suspension of your access to the services, with or without notice.
– Permanent termination of your account or rights to use the services.
– Legal actions: We reserve the right to pursue any individual or entity in court for unlawful behavior, including seeking damages for the harm caused.
V. Data Protection Policy
ELAA INTERNATIONAL is committed to protecting your privacy and ensuring the responsible and secure management of your personal data. This data is collected, processed, and used in accordance with our personal data protection policy, which forms an integral part of these Terms and Conditions.
By using our services, you consent to the collection, processing, and use of your personal data as described in this policy. We invite you to review our entire data protection policy to understand in detail our practices, your rights, and the measures we have put in place to ensure the confidentiality and security of your information.
You can access this policy at any time by clicking on the following link: Personal Data Protection Policy.
We remain available for any questions or concerns regarding the processing of your personal data. You can contact us at the following address: data.protection@elaa-international.com.tn.
VI. Responsibilities and Limitations
ELAA INTERNATIONAL is committed to implementing all necessary means to ensure the availability and proper functioning of its services. However, we draw the attention of our users to the following points:
– While we do our best to ensure the continuity of our services, we cannot guarantee the complete absence of interruptions, errors, or technical failures. Such incidents may occur due to external factors beyond our control, such as network issues, hardware failures, or unforeseen maintenance interventions.
– In no case shall ELAA INTERNATIONAL be held liable for any losses, damages, or harm resulting directly or indirectly from the use of its services, unless they are due to gross negligence or intentional wrongdoing on our part. This includes, but is not limited to, data loss, service interruptions, or the inability to access services.
VII. Third-Party Links and Content
Our services may include hyperlinks redirecting to third-party websites, applications, or content. These links are provided for informational purposes or to facilitate your navigation. However, ELAA INTERNATIONAL has no control over these external platforms, their content, or their practices regarding data privacy and security.
We disclaim any responsibility regarding:
– Content: The information, services, or products offered on these third-party sites, which may be inaccurate, incomplete, or inappropriate.
– Privacy practices: The methods used by these sites to collect, process, or share your personal data.
– Damages or disputes: Any loss, damage, or inconvenience that may arise from using these third-party sites or content, including any transactions made through these platforms.
We recommend that you carefully review the terms and privacy policies of third-party sites before using them or providing personal information.
Links to Our Services
Any hyperlink established from an external website to ELAA INTERNATIONAL’s site or services must be subject to prior written authorization from us. We reserve the right to refuse or revoke this authorization at any time, especially if the context or purpose of the link may harm our image, reputation, or the rights of others.
Third-Party Commitments
The unauthorized use of ELAA INTERNATIONAL’s logos, trademarks, or content in connection with these links is strictly prohibited. Any attempt to suggest affiliation, partnership, or approval without explicit consent may lead to legal actions.
VIII. Termination of Access
We reserve the right to suspend or terminate your access to our services in the event of non-compliance with these Terms or for any other legitimate reason, with or without notice.
IX. Dispute Resolution
Any dispute related to these Terms will be governed by Tunisian laws and submitted to the exclusive jurisdiction of Tunisian courts. However, we encourage amicable resolution before any legal proceedings.
X. Modification and Updates of Services
We reserve the right to modify, suspend, or discontinue all or part of our services at any time and without prior notice. You agree that we shall not be responsible for any inconvenience or losses related to these modifications.
XI. Contact
For any questions or requests related to these Terms or our services, you can contact us by email at: contact@elaa-international.com.tn
